Services

We are a boutique consultancy specialising in product experiences for the healthcare industry. We help companies think and act more customer-centric at the intersection of design, technology and business. Our kingdom is experience design, it is made up of:

Industrial design
User interface design
Packaging design
Instructional design
Design research
User testing
Human factors design

We’re guided by our values;
True grit, Humbleness, Accountability and Flexibility

True grit We are committed – to our customers, to quality and to service. Our engagement extends beyond the initial purchase and the words written in a contract. We work tirelessly with discipline and never give up in the search for a better solution. True grit is our passion and perseverance combined.
Humbleness We check our egos by the door. We approach clients, their challenges and customers with a curious and open mind. We close the gap between assumptions and reality. This requires humility, empathy and the ability to listen and learn. It’s seeing things from all perspectives and realizing that even though we have a strong opinion, it might not be right. We are respectful to everybody. We are never patronizing. We never act or talk in a condescending or a sexist way.
Accountability We are blessed with a simple organisation; everyone is accountable. You will not receive corporate bullshit from us. We are independent and we pride ourselves with providing personal attention to our clients. We are accessible and always responsive and perceptive to requests from our clients.
Flexibility Same practice every time rarely works for our clients. Our standard practice is to meet our clients needs. It means offering customized service, tailor made processes, solutions and programs. Large or small it is always customized to meet a client’s specific requirements.