Humbleness We check our egos by the door. We approach clients, their challenges and customers with a curious and open mind. We close the gap between assumptions and reality. This requires humility, empathy and the ability to listen and learn. It’s seeing things from all perspectives and realizing that even though we have a strong opinion, it might not be right. We are respectful to everybody. We are never patronizing. We never act or talk in a condescending or a sexist way.